Delete your account

Last updated: 15 April 2026

This page explains how to delete your JumpQ user account and what happens next. It supports transparency and app store requirements (Apple and Google expect a clear URL describing account deletion).

You delete your account in the mobile app while signed in. The steps below are the supported method.

Who this applies to

  • Consumer app users (diners) with a JumpQ account.
  • Vendor app users (stall operators) with a JumpQ account, unless your contract specifies a different closure process.

Delete your account in the app

Consumer app (diners)

  1. Open the JumpQ consumer app and sign in with the account you want to remove.
  2. Open the main menu (navigation drawer).
  3. Tap Settings. The Profile screen opens (the header title is Profile).
  4. Scroll to the Sign out button at the bottom of the screen.
  5. Below Sign out, tap the Delete account link (underlined text).
  6. Read the confirmation dialog. It explains that your profile and sign-in are removed, that order history may be kept without personal details where the law requires, that stalls are deactivated if you also operate as a vendor, and that the action cannot be undone.
  7. Tap Delete to confirm. When deletion succeeds, you are signed out automatically.

Vendor app (stall operators)

  1. Open the JumpQ vendor app and sign in with the account you want to remove.
  2. Open Settings (from the app menu / drawer, depending on your app version).
  3. Scroll to the bottom of Settings. Under the Logout button, tap Delete account (underlined text).
  4. Read the confirmation dialog. It explains that your profile and sign-in are removed, that your stalls will be deactivated, that you cannot delete your account while you have active orders (resolve those first), that order records may be kept without personal details where the law requires, and that the action cannot be undone.
  5. Tap Delete to confirm. When deletion succeeds, you are signed out automatically.

If deletion is blocked because of active orders, finish or clear those orders in the app first, then try again.

If you cannot use the app

If you are locked out, the app fails before you can complete the steps, or you need a human to complete the request, email support@jumpq.aurorasoft.sg from an address we can match to your account. Use the subject JumpQ account deletion and include which app you use (consumer or vendor), your registered phone or email, and a clear request to delete your account and associated personal data. We may ask for a short verification step before processing.

What we delete

After your account is deleted, we delete or anonymise personal data tied to your account where we no longer need it for:

  • Providing the Services,
  • Legal, regulatory, tax, or accounting obligations,
  • Dispute resolution or enforcement of our terms.

Some information may be retained in aggregated or de-identified form that cannot reasonably identify you.

What may be retained

Depending on applicable law and our processors’ requirements, we may need to retain certain records for a limited time, including:

  • Payment and invoice records required by tax or financial regulations (often via our payment processor).
  • Security and fraud-prevention logs.
  • Backups that roll off on a technical schedule.

Third-party sign-in

If you signed in with a third-party identity provider, revoking access in that provider’s settings does not remove data we already hold. Use in-app deletion above, or email support if you cannot use the app.

Questions

Contact support@jumpq.aurorasoft.sg.